How will my jewellery be packaged?
Your jewellery will arrive in a Kraft recycled natural jewellery box with a recycled eco fibre insert. Unless you're buying a pair of Interchangeable stud earrings which will arrive in a jewellery pillow box.
The boxes are then sealed in a signature bright orange bag together with a business card, care instructions and a thank you card.
If you are sending as a gift, there is an option at check out to write a gift message which I will do instead of the thank you card.
How quickly will my jewellery arrive?
All my jewellery comes with free UK delivery and I use Royal Mail. For in stock pieces, I aim to despatch as soon as possible but certainly within 2 to 4 business days. There is the option to upgrade to Special Delivery at the check out if you need it quicker.
For custom orders, I will discuss timings with you at the time you place your order but usually aim for 1-2 weeks.
Do you do gift wrapping?
Yes I do! As well as the packaging detailed above, the jewellery box will be wrapped in gorgeous lush dark blue tissue paper and tied with an orange ribbon.
You can choose the gift wrapping option at the check out. There is a small additional charge.
If you decide not to have the extra gift wrapping, I can still write a gift message and send the jewellery direct to the person you are giving it to.
Do you ship internationally?
I'm afraid I don't ship outside the UK at present. I'm hoping to change that just as soon as I've got my head around the bureaucracy, cost and custom implications!
Can I return the jewellery?
Of course! I want you to be happy with your jewellery. But if you do want to return it, then just let me know as soon as possible but no later than 14 days after you receive it. I will then confirm the address to send it back to. Then all you'll need to do is pop it in the post as soon as possible after that and I will refund you as soon as receive it back. As I will have paid for the original delivery postage, I'm afraid I won't be able to reimburse you for your return postage costs.