How will my jewellery be packaged?
Your jewellery will arrive in a Kraft recycled natural jewellery box with a recycled eco fibre insert. Unless you're buying a pair of Interchangeable stud earrings which will arrive in a jewellery pillow box.
The boxes are then sealed in a signature bright orange bag together with a business card, care instructions and a thank you card.
If you are sending as a gift, there is an option at check out to write a gift message which I will do instead of the thank you card.
How quickly will my jewellery arrive?
All my jewellery comes with free UK delivery and I use Royal Mail. For in stock pieces, I aim to despatch as soon as possible but certainly within 2 to 4 business days. There is the option to upgrade to Special Delivery at the check out if you need it quicker.
For custom orders, I will discuss timings with you at the time you place your order but usually aim for 1-2 weeks.
Do you do gift wrapping?
Yes I do! As well as the packaging detailed above, the jewellery box will be wrapped in gorgeous lush dark blue tissue paper and tied with an orange ribbon.
You can choose the gift wrapping option at the check out. There is a small additional charge.
If you decide not to have the extra gift wrapping, I can still write a gift message and send the jewellery direct to the person you are giving it to.
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Do you ship internationally?
Yes! I currently ship to the USA and I'm looking to add more countries asap. Read international delivery times here.
If you are outside the UK or USA and would like to order a piece of jewellery, please email me (click here) and I can try to sort for you.
Can I return the jewellery?
Of course! I want you to be happy with your jewellery.
However, if there is any problem, please email me as soon as possible (click here) but no later than 14 days after you receive it.
When I receive your email, I'll confirm the address to use to return it. Then all you need to do is pop it in the post as soon as possible after that but no later than 14 days after you've told me of your wish to return your order. The jewellery needs to be returned undamaged, unworn and in its original packaging. When it is, I'll refund you as soon as I can - the law requires that I do this within 14 days of receiving the order back but I will obviously aim to do this much much quicker!
As I will have paid the original delivery postage, you'll be responsible for the return postage costs unless the item is faulty.
